Introduction
EA directory Ltd ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we handle your information when you use our AI chatbot services, workflow automation, and other services.
We are committed to protecting your data and being transparent about our practices. By using our services, you agree to this Privacy Policy.
Information We Collect
Information You Provide
When you use our services, we collect:
- Account Information: Your name, email address, phone number, company name, and billing details
- Service Content: Documents, text, and other materials you upload for chatbot training or workflow automation
- Communications: Your messages when you contact our support team or send us feedback
Usage Information
We collect basic information about how you use our services:
- Which features you use
- Chatbot conversation logs (for your account only)
- Service performance data
We do NOT collect device information, browsing data, or use tracking cookies.
How We Use Your Information
We use your information to:
- Provide Our Services: Run your chatbots and automation workflows
- Support: Respond to your questions and help requests
- Billing: Process payments and send invoices
- Improvements: Make our services better based on how they're used
- Communications: Send important updates about your service
- Legal Compliance: Meet our legal obligations
Who We Share Information With
We do not sell your personal information. We only share your data with:
4.1 Service Providers
To run our services, we work with:
- Cloud Hosting: Where your data is stored
- AI Providers: Anthropic (Claude) and OpenAI for AI capabilities
- Payment Processors: To handle billing
These providers only access what they need to provide their services.
4.2 Legal Requirements
We may share information if required by law, such as responding to valid legal requests from authorities.
4.3 Business Changes
If our company is sold or merged, your information may be transferred to the new owners.
Data Security
We protect your information using: Encryption for data in transit and at rest, password protection and access controls, regular security reviews, and secure data centers. While we work hard to protect your data, no system is 100% secure.
How Long We Keep Your Data
We keep your information for:
- Account Data: As long as you have an account with us
- Service Content: Until you delete it or close your account
- Communications: Up to 3 years for support purposes
After you close your account, we delete your data within 60 days unless we need to keep it for legal reasons.
Your Rights
You have the right to:
Access
Request a copy of your personal information
Update
Correct any inaccurate information
Delete
Request deletion of your account and data
Export
Get your data in a portable format
Opt-out
Unsubscribe from marketing emails
To exercise these rights, email us at [email protected].
Children's Privacy
Our services are for businesses and adults only. We do not knowingly collect information from anyone under 18 years old.
International Users
Our services operate from Kenya. If you use our services from another country, your information will be processed in Kenya according to Kenyan law and this Privacy Policy.
Compliance
Kenya Data Protection Act (2019)
We comply with Kenya's data protection laws, including:
- Only collecting data we need
- Keeping it secure
- Respecting your rights
- Being transparent about our practices
GDPR (For EU Users)
If you're in the European Union, we also follow GDPR requirements for handling your data.
AI-Specific Information
How AI Services Use Your Data
- Your chatbot training data is used only for your specific chatbot
- We don't use your data to train general AI models
- Chatbot conversations are stored only for your account's use
- You control what data your chatbot can access
Changes to This Policy
We may update this Privacy Policy occasionally. If we make significant changes, we'll notify you by email or through our service. The "Last Updated" date shows when we last changed it.
