Enterprise Agents Directory - Leverage Technology to Increase Productivity

Schedule a Demo

Request a Demo.

Prefer Direct Contact? Reach Out.

EA directory - Leverage Technology to Increase Productivity

The Andes, State House Rd, Nairobi.

Enterprise Agents Directory > Privacy Policy

Privacy Policy

Introduction and Scope

Enterprise Agents Directory ("EA directory," "we," "us," or "our"), incubated by Ujiajiri Enterprises Limited, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services, including AI chatbots, workflow automation, and custom AI solutions.

Your Consent: By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

2.1 Information You Provide Directly

πŸ“‹ Account & Business Information

  • Identity Data: Full name, job title, company name
  • Contact Data: Email address, phone number, business address
  • Billing Data: Payment information, invoicing details, tax information
  • Authentication Data: Account credentials and security information

πŸ“ Service Content & Communications

  • Training Materials: Documents, FAQs, and content for AI chatbot configuration
  • Workflow Data: Process documentation and automation requirements
  • Support Communications: Messages, support tickets, and feedback
  • Custom Configurations: Service settings and business-specific parameters

2.2 Information We Collect Automatically

πŸ“Š Service Usage & Performance Data

  • Chatbot Interactions: Query logs, response data, and conversation analytics (for your account only)
  • Workflow Execution: Automation performance metrics and execution logs
  • Service Analytics: Feature usage, system performance, and error reporting
  • Account Activity: Login times, service access patterns, and administrative actions

What We DON'T Collect: We do not use tracking cookies, collect device fingerprints, monitor browsing behavior outside our services, or gather location data.

How We Use Your Information

3.1 Primary Service Purposes

We use your information to:

  • Service Delivery: Operate your AI chatbots, execute workflow automations, and provide custom AI solutions
  • Account Management: Create and maintain your account, process authentication, and manage service access
  • Customer Support: Respond to inquiries, troubleshoot issues, and provide technical assistance
  • Billing & Payment: Process payments, generate invoices, and manage subscription services

3.2 Service Improvement & Communication

  • Performance Optimization: Analyze service usage to improve system performance and reliability
  • Feature Development: Understand user needs to develop new features and capabilities
  • Service Communications: Send important updates, maintenance notices, and service-related information
  • Legal Compliance: Meet regulatory requirements and fulfill legal obligations

Information Sharing and Disclosure

Core Principle: We do not sell, rent, or trade your personal information to third parties for their commercial purposes. Your data is shared only as necessary to provide our services or as required by law.

4.1 Essential Service Providers

We share information with trusted third-party service providers who assist in delivering our services:

πŸ€– AI & Technology Partners

  • Anthropic (Claude AI): Primary AI processing for chatbot capabilities
  • OpenAI: Secondary AI processing and specialized functions
  • Cloud Infrastructure: Secure hosting and data storage providers
  • Integration Services: Third-party APIs for workflow automation

πŸ’Ό Business Service Providers

  • Payment Processors: Secure payment processing and billing services
  • Communication Services: Email delivery and customer support tools
  • Security Services: Monitoring, backup, and cybersecurity providers
  • Analytics Services: Performance monitoring and system analytics

Service Provider Obligations: All service providers are contractually bound to use your information only for providing services to us and must maintain appropriate security measures.

4.2 Legal and Regulatory Disclosure

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with legal obligations, court orders, or regulatory requirements
  • Respond to valid requests from law enforcement or government authorities
  • Protect our rights, property, or safety, or that of our users or the public
  • Enforce our Terms of Service or other legal agreements

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

Data Security and Protection

5.1 Technical Security Measures

πŸ” Encryption & Access Control

  • Data in Transit: TLS 1.3 encryption for all data transmission
  • Data at Rest: AES-256 encryption for stored data
  • Access Controls: Multi-factor authentication and role-based permissions
  • Key Management: Secure cryptographic key storage and rotation

πŸ›‘οΈ Infrastructure Security

  • Network Security: Firewalls, intrusion detection, and monitoring
  • System Updates: Regular security patches and vulnerability management
  • Backup & Recovery: Secure backup procedures and disaster recovery
  • Monitoring: 24/7 security monitoring and incident response

5.2 Operational Security

  • Staff Training: Regular security awareness training for all team members
  • Access Limitations: Strict need-to-know access to customer data
  • Security Audits: Regular internal and external security assessments
  • Incident Response: Comprehensive procedures for security incident management

Security Limitation: While we implement industry-standard security measures, no system can guarantee 100% security. We continuously work to improve our security practices and promptly address any vulnerabilities.

Data Retention and Deletion

6.1 Retention Periods

Data TypeRetention PeriodPurpose
Account InformationDuration of active account + 60 daysService provision and support
Service Content & ConfigurationsUntil account termination + 30 daysService delivery and data export
Chatbot Conversation Logs12 months maximumService optimization and support
Workflow Execution Logs24 months maximumPerformance monitoring and troubleshooting
Billing & Payment Records7 yearsLegal and tax compliance requirements
Support Communications3 years maximumCustomer support and service improvement

6.2 Data Deletion Process

Upon account termination or data deletion request:

  1. 30-Day Grace Period: Data export available for 30 days after termination
  2. Production Deletion: Active systems purged within 30 days
  3. Backup Deletion: Backup systems purged within 60 days
  4. Archive Deletion: Long-term archives purged within 90 days
  5. Legal Exceptions: Data retained only as required by applicable law

Deletion Verification: Written confirmation of complete data deletion available upon request.

Your Privacy Rights

7.1 Individual Rights Under Data Protection Laws

πŸ” Right to Access

Request a copy of your personal information we hold and details about how we process it

✏️ Right to Rectification

Correct any inaccurate or incomplete personal information

πŸ—‘οΈ Right to Erasure

Request deletion of your personal information (subject to legal obligations)

πŸ“€ Right to Data Portability

Receive your data in a structured, machine-readable format for transfer to another service

β›” Right to Restrict Processing

Limit how we process your personal information in certain circumstances

πŸ“§ Right to Opt-Out

Unsubscribe from marketing communications (service communications may continue)

7.2 Exercising Your Rights

To exercise any of these rights:

  • Email: Send requests to privacy@eadirectory.com
  • Verification: We may require identity verification to process requests
  • Response Time: We will respond within 30 days of receiving valid requests
  • No Cost: Most requests are processed free of charge

International Data Transfers

8.1 Data Processing Locations

Our primary data processing occurs in Kenya. However, your information may be transferred to and processed in other countries where our service providers operate, including:

  • United States: AI processing (Anthropic, OpenAI)
  • European Union: Cloud hosting and backup services
  • Other Jurisdictions: As required for specific integrations or services

8.2 International Transfer Safeguards

When transferring data internationally, we ensure appropriate safeguards through:

  • Contractual data protection clauses with service providers
  • Adherence to international data protection frameworks
  • Regular assessment of destination country data protection laws
  • Implementation of additional security measures where necessary

Children's Privacy

Our services are designed for businesses and adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 18, please contact us immediately at privacy@eadirectory.com.

Regulatory Compliance

10.1 Kenya Data Protection Act (2019)

We comply fully with the Kenya Data Protection Act, including:

  • Lawful Processing: All data processing based on legitimate legal grounds
  • Data Subject Rights: Full support for individual privacy rights
  • Data Controller Registration: Appropriate registration when required
  • Breach Notification: Prompt reporting of data protection incidents

10.2 GDPR Compliance (EU Users)

For users in the European Union, we provide additional protections under GDPR:

  • Legal Basis: Clear legal basis for all processing activities
  • Enhanced Rights: Full range of GDPR individual rights
  • Data Protection Officer: Designated contact for GDPR matters
  • Privacy by Design: Privacy considerations integrated into service development

10.3 Other Applicable Laws

We also comply with relevant data protection laws in jurisdictions where we operate or have users, adapting our practices as necessary to meet local requirements.

AI-Specific Privacy Practices

11.1 AI Data Processing

πŸ€– How AI Uses Your Data

  • Isolated Processing: Your chatbot training data is used exclusively for your specific services
  • No Cross-Training: We don't use your data to train general AI models or improve services for other clients
  • Conversation Privacy: Chatbot interactions are stored and accessible only within your account
  • Data Control: You maintain full control over what data your AI services can access and process

βš™οΈ AI Service Limitations

  • Public Information Focus: Our standard AI services process only publicly available information
  • No Personal Data Processing: AI systems do not process personal customer data unless explicitly configured and consented
  • Output Monitoring: AI responses are logged for quality assurance and improvement
  • Human Oversight: Complex or sensitive AI decisions include human review processes

11.2 Third-Party AI Services

When using third-party AI providers (Anthropic, OpenAI):

  • Data is transmitted securely and processed according to their privacy policies
  • We maintain data processing agreements with all AI service providers
  • Your data is not used by these providers to train their general models
  • We regularly review and audit third-party AI service privacy practices

Cookies and Tracking Technologies

12.1 Our Cookie Policy

We use minimal tracking technologies on our website:

12.2 What We Don't Use

No Invasive Tracking: We do not use advertising cookies, social media pixels, cross-site tracking, behavioral profiling tools, or third-party marketing trackers.

You can control cookies through your browser settings, though disabling essential cookies may affect service functionality.

Privacy Policy Updates

13.1 Change Notification Process

We may update this Privacy Policy periodically to reflect:

  • Changes in our services or business practices
  • Updates to applicable laws and regulations
  • Improvements in privacy protection measures
  • User feedback and privacy best practices

13.2 How We Notify You

  • Significant Changes: 30 days advance notice via email and prominent website notice
  • Minor Updates: Updated policy posted on website with revision date
  • Continued Use: Using our services after changes indicates acceptance
  • Termination Right: Right to terminate services if you disagree with changes

Data Protection Officer

For privacy-related inquiries, complaints, or to exercise your data protection rights, you can contact our Data Protection Officer:

πŸ“§ Data Protection Contact

Email: dpo@eadirectory.com
Subject Line: "Privacy Inquiry - [Your Request Type]"
Response Time: Within 5 business days for acknowledgment
Resolution Time: Within 30 days for most requests

Complaints and Enforcement

15.1 Internal Complaint Process

If you have concerns about our privacy practices:

  1. Direct Contact: Email privacy@eadirectory.com with your concern
  2. Investigation: We will investigate and respond within 30 days
  3. Resolution: We will work with you to address legitimate concerns
  4. Escalation: Unresolved issues can be escalated to management

15.2 Regulatory Complaints

You also have the right to lodge complaints with relevant data protection authorities:

  • Kenya: Office of the Data Protection Commissioner
  • EU Users: Your local data protection authority
  • Other Jurisdictions: Relevant privacy regulators in your country

Contact Information

For any privacy-related questions, concerns, or requests, please contact us:

πŸ”’ Privacy Inquiries

Primary Contact: privacy@eadirectory.com
Data Protection Officer: dpo@eadirectory.com
Phone: +254-111-825-099
Response Time: 2-3 business days

🏒 Business Address

Enterprise Agents Directory
Incubated by Ujiajiri Enterprises Limited

The Andes, State House Road
Nairobi, Kenya

πŸ’Ό General Contact

General Inquiries: info@eadirectory.com
Support: support@eadirectory.com
Legal: legal@eadirectory.com
Website: eadirectory.com

πŸ“‹ Registration Information

Legal Entity: Ujiajiri Enterprises Limited
Registration Number: PVT-DLUY39G
Tax PIN: P051681945H
Jurisdiction: Republic of Kenya

Commitment to Privacy: We are committed to protecting your privacy and handling your data responsibly. This Privacy Policy reflects our dedication to transparency and your right to understand how your information is used.


Effective: 2025
Last Updated: July, 2025

Custom Solutions. Real Results. No Compromises.

Ready to automate your business processes and deploy intelligent chatbots?

Let's discuss how EA Directory can transform your operations.

Schedule a Consultation

Request a Demo.

Prefer Direct Contact? Reach Out.

EA directory - Leverage Technology to Increase Productivity

The Andes, State House Rd, Nairobi.

Request a Demo.

Prefer Direct Contact? Reach Out.

EA directory - Leverage Technology to Increase Productivity

The Andes, State House Rd, Nairobi.

About Us

EA directory helps businesses eliminate time-consuming manual work through smart automation. We build custom chatbots for instant customer support and automate repetitive processes so your team can focus on growing your business.

Β©Enterprise Agents Directory, 2025. | A product of Ujiajiri Enterprises Limited.