Acceptance of Terms

Welcome to EA directory ("we," "us," or "our"). By accessing or using our website (eadirectory.com) and services, you ("you" or "user") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

Our Services

EA directory provides enterprise automation and AI solutions, including:

Website Usage and Acceptable Use

3.1 Website Access

We grant you a limited, non-exclusive, non-transferable license to access and use our website for legitimate business purposes only.

3.2 Prohibited Activities

You agree not to:

3.3 Account Responsibilities

If you create an account or provide information:

• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account
• You must promptly update any changes to your information
• You are fully responsible for all activities under your account

Intellectual Property Rights

4.1 Our Intellectual Property

EA directory and Ujiajiri Enterprises Limited own all rights, title, and interest in:

• Website design, content, and functionality
• Software, technology, and AI implementations
• Trademarks, logos, and brand materials
• Documentation, methodologies, and proprietary processes
• Any custom configurations or solutions developed

4.2 Your Content and Data

When you provide content or data to our services:

• You retain ownership of your original content and data
• You grant us a license to use your content solely to provide our services
• You represent that you have all necessary rights to your content
• You are responsible for the accuracy, legality, and appropriateness of your content

Privacy and Data Protection

Key privacy principles:

• We collect only necessary information for service delivery
• We implement appropriate security measures to protect your data
• We do not sell or share your personal information with third parties for marketing
• We comply with applicable data protection laws including Kenya's Data Protection Act

Payment Terms and Billing

Service Availability and Performance

7.1 Service Levels

We strive to provide reliable services with:

• Target uptime of 99.5% monthly availability
• Business hours support (Monday-Friday, 9 AM - 5 PM EAT)
• Planned maintenance with advance notice
• Emergency maintenance as needed for security or stability

7.2 Service Limitations

We cannot guarantee:

• 100% accuracy of AI-generated responses
• Uninterrupted service availability
• Compatibility with all third-party systems
• Specific business outcomes or results

7.3 Service Modifications

We may modify, enhance, or discontinue services with reasonable notice. We will make reasonable efforts to minimize disruption and provide transition assistance for major changes.

Limitation of Liability

8.1 Disclaimer of Warranties

We specifically disclaim:

• Warranties of merchantability or fitness for a particular purpose
• Guarantees of uninterrupted or error-free operation
• Warranties regarding third-party services or integrations
• Guarantees of specific business results or outcomes

8.2 Liability Limitations

To the maximum extent permitted by law:

• Our total liability is capped at the lesser of KES 500,000 or the amount you paid us in the preceding 6 months
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not responsible for business interruption, lost profits, or lost data
• These limitations apply regardless of the legal theory of liability

8.3 Exceptions to Limitations

Liability limitations do not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Violations of applicable data protection laws
• Other liability that cannot be limited by law

Indemnification

You agree to indemnify, defend, and hold harmless EA directory, Ujiajiri Enterprises Limited, and our officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use or misuse of our services
• Your violation of these Terms
• Your content, data, or actions
• Your violation of any third-party rights
• Your breach of applicable laws or regulations

Termination

10.1 Termination by You

You may stop using our website at any time. For paid services, termination terms are governed by your separate Service Agreement.

10.2 Termination by Us

We may suspend or terminate your access immediately if you:

• Violate these Terms or any applicable laws
• Engage in fraudulent, harmful, or illegal activities
• Fail to pay fees when due
• Breach confidentiality or security requirements
• Use our services in ways that harm our business or other users

10.3 Effect of Termination

Upon termination:

• Your right to use our services immediately ceases
• We may delete your account and associated data
• You remain liable for all charges incurred before termination
• Provisions that should survive termination remain in effect

Governing Law and Disputes

11.1 Dispute Resolution

For any disputes:

1. Direct Negotiation: We prefer to resolve issues directly through good faith discussions
2. Formal Notice: Written notice with 30 days to cure any alleged breach
3. Mediation: Non-binding mediation before formal legal proceedings
4. Kenyan Courts: Exclusive jurisdiction of Kenyan courts for any legal action

11.2 Jurisdiction and Venue

Any legal action must be brought in the competent courts of Nairobi, Kenya. You consent to the personal jurisdiction of these courts.

Changes to Terms

We may update these Terms periodically to reflect:

• Changes in our services or business practices
• Legal or regulatory requirements
• Industry best practices or security enhancements

General Provisions

International Users

If you access our services from outside Kenya:

• You are responsible for compliance with local laws
• These Terms remain governed by Kenyan law
• Currency and payment terms may be adjusted by mutual agreement
• Data processing may occur in various jurisdictions as disclosed in our Privacy Policy